跨境电子商务物流咨询物流咨询.pptx

物流咨询无法使用买家选择的物流无法使用买家选择的物流发货时，要解释清楚原因，并提供替代的物流方案回复模板Dear buyer,Unfortunately, free shipping for this item is unavailable; I am sorry for the confusion. Free shipping is only for packages weighting less than 2kg, which can be shipped via China Post Air Mail. However, the item you would like to purchase weights more than 2kg. You can either choose another express carrier, such as UPS or DHL ( which will include shipping fees, but which are also much faster ). You can place the orders separately, making sure each order weights less than 2kg, to take advantage of free shipping.If you have any further questions, please feel free to contact me.Best regards,Seller’s Name无法发货到买家所在国家无法发货到卖家所在国家的时候，要向卖家解释清楚原因回复模板Dear buyer,Thank you for your inquiry.I am sorry to inform you that our store is not able to provide shipping service to your country. However, if you plan to ship your orders to other countries, please let me know; hopefully we can accommodate future orders.I appreciate for your understanding!Sincerely,Seller’s Name特殊物流情况对于个别国家存在的物流速度慢，海关监管严格等问题要提前告知买家，例如中国邮政小包发往巴西的物流速度慢，且容易丢包；意大利和西班牙的海关检查比其他欧洲国家严格；部分国家海关会收取海关税。回复模板：Dear buyer,We can send these items to Italy.However, there’s only one problem. Due to the Spain and Italy Customs are much stricter than any other Europe Countries, the parcels to these two countries often meet “Customs Inspection”. That make the shipping time is hard to control. As our former experience, normally it will take 25 to 45 days to arrive at your country. Is that OK for you?Waiting for your reply!Sincerely,Seller’s Name模板来自于 /模板来自于