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软件售后服务方案
篇一：售后技术 支持和服务方案
服务方案
1. 第一章 全面清晰的售后服务范围 ················································································ 4·
1.1.业务支持和维护 ··································································································· 4· 1.2.
问题解答 ··············································································································· 4· 1.3. 故
障处理 ················································································································ 5· 2. 第二章
高标准的服务目标 ····························································································· 6
2.1. 客户满意度 ·············································································································· 6
2.2. 问题解决时间 ········································································································· 6· 3.
第三章保障有 力的服务方式 ························································································ 7· 3.1.
主动服务与被动服务有 机结合 ·············································································· 7· 3.2.
7*24 小时 “日不落 ”服务响应 ·············································································· 8· 4. 第四
章及时专 业真诚的服务响应 ················································································ 9· 4.1. 服
务响应方针 ··········································································································9 4.2. 服务响
应时间 ········································································································ 9·
5. 第五章郑重的服务承 诺 ································································································
10
5.1 保修期内服务承诺 ································
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