6Sigma标准培训教材英文.pptxVIP

6? Overview Six Sigma:- A Definition- Applied to GE- GE Quality Initiative- Why This Approach?- Origin of Six Sigma- The “Breakthrough Strategy”- Arriving at Sigma Six Sigma Structure Key Concepts Tools A Practical ExampleAn OverviewNot a lot of Details!!“Six Sigma” If we can’t express what we know in the form of numbers, we really don’t know much about it. If we don’t know much about it, we can’t control it. If we can’t control it, we are at the mercy of chance. Mikel J. HarryPresident CEOSix Sigma Academy, Inc.“...will bring GE to a whole new level of quality in a fraction of the time it would have taken to climb the learning curve on our own.”John F. Welch, Jr.1995 GE Annual ReportA Rigorous Method for Measuring Controlling Our Quality6? Overview What Does “Sigma” Mean? Sigma is a Measure of the Consistency of a ProcessIt (???is Also the 18th Letter in the Greek Alphabet!6? Overview Why Does GE Need A Quality Initiative?GE Raising The BarNew Goal to be “Best in the World” vs. #1 or #2Customers are Expecting More, we Must Deliver“Ship-and-fix” Approach no Longer Tolerated in the MarketAim to Speed Past Traditional Competitors in 5 YearsGoal Consistent with Reduced Total CostsWe Must Acknowledge Our VulnerabilitiesPoor Quality That Impacts CustomersProblems with NPIToo High Internal CostsWe Need a Major Initiative to Move From Where we Are to Where we Want to be6? Overview Why Does GE Need A Quality Initiative?Cost of Failure (% of Sales)40%35%30%25%20%15%10% 5%3.4233621066,807308,537500,000Defects per Million654321Sigma Estimated Cost of Failure in US Industry is 15% of Sales; Taking GE From a 3? to a 6? Company Will Save ~ $10.5 Billion per Year!6? Overview Why “Six Sigma”?Proven Successful in “Quality-Demanding” Industries e.g., Motorola, Texas Instruments (many process steps in series)Proven Method to Reduce CostsHighly Quantitative Method – Science and Logic Instead of Gut FeelIncludes Manufacturing Service (close to customer) and Provides Bridge to De