运作管理课件第一章.pptxVIP

第一章 生产与运作管理概述 Introduction to the Production and Operations;;第一节 生产与运作;生产与运作职能 (The P/O Function);Organizational Functions;生产与运作职能 (The P/O Function);Functions - Bank;Functions - Airline;Functions - Manufacturer;生产与运作 (The System of P/O);生产与运作 (The System of P/O);Production / Operations System;Development of the Service Economy;转化及其基本形式;转化及其基本形式;生产与运作的类型 (The System of P/O);制造与服务;制造系统与服务系统的区别;服务系统的前台和后台;Goods Contain Services Services Contain Goods;基本的生产与运作系统类型;不同类型系统的一些主要特点;第二节 生产与运作管理;生产与运作管理的定义（The Definition of P/O M）;生产与运作管理的基本内容（The Contents of P/O M）;1、战略决策（Strategic Decisions） ;2、战术决策（Tactical Decisions） ;3、作业决策(Operational Decisions) ;The Heritage of P/O M;生产与运作管理的发展;生产与运作管理的新趋势（New Trends）;;New Challenges in OM;第三节 生产与运作战略 (P/O Strategy);;生产率的度量(Measurement of Productivity);生产率计算示意;生产率的度量困难（Measurement Problems ）;影响生产率的因素（ Productivity Variables ）;竞争力 (Competitiveness);;Strategy Process;Mission;IBM公司使命书（Mission Statement）;Strategy;Strategic Options Managers Use to Gain Competitive Advantage;Strategic Options Managers Use to Gain Competitive Advantage;生产与运作战略（Production and Operations Strategy）;生产与运作战略涉及的内容;战略重点（Priorities）;OM’s Contribution to Strategy;Quality-based strategies Focuses on maintaining or improving the quality of an organization’s products or services Quality at the source Time-based strategies Focuses on reduction of time needed to accomplish tasks;竞争重点的变化——“制造未来调查”;综合理解：一个假想的生产与运作系统;9、春去春又回，新桃换旧符。在那桃花盛开的地方，在这醉人芬芳的季节，愿你生活像春天一样阳光，心情像桃花一样美丽，日子像桃子一样甜蜜。12月-2012月-20Wednesday, December 2, 2020 10、人的志向通常和他们的能力成正比例。01:22:0401:22:0401:2212/2/2020 1:22:04 AM 11、夫学须志也，才须学也，非学无以广才，非志无以成学。12月-2001:22:0401:22Dec-2002-Dec-20 12、越是无能的人，越喜欢挑剔别人的错儿。01:22:0401:22:0401:22Wednesday, December 2, 2020 13、志不立，天下无可成之事。12月-2012月-2001:22:0401:22:04December 2, 2020 14、Thank you very much for taking me with you on that splendid outing to London. It was the first time that I had seen the Tower or any of the other famous sights. If Id gone alone, I couldnt ha