喜来登(Sheraton)酒店房务部行政管家岗位职责.docVIP

Job Summary: Responsible for the operation of the Housekeeping Department, i.e. guest room floors, public areas, laundry, uniforms and linen. Overall responsible for the cleanliness of the hotel. 岗位概述： 负责管家部工作如楼层、公共区域、洗衣房、制服房及布草房等 保持酒店的清洁 Duties Responsibilities: Responsible for the Housekeeping department Supervise and control all Housekeeping and Laundry operations Responsible for the overall cleanliness of the hotel Ensure prompt reporting of maintenance issues Maintain regular spring cleaning schedules Ensure proper handling of Lost and Found Responsible for strict key control Co-operate with the Reception on room discrepancies to ensure accurate room status at all times Set up systems to monitor achievement of departmental goals and objectives Manage department strategic planning and development Institute suitable processes to allow for the efficient and effective utilization for departmental resources Institute suitable processes to allow for introduction of managed change within the department Set up systems to capture guest feedback and report this to Management on a regular basis Design internal reporting systems required by the department Manage the development of new products and services Measure the quality of service Manage quality improvement Establish benchmarking for the hotel Prepare and manage a cost effective budget with measurable targets for the Department within the financial parameters set down by the hotel budget Effectively monitor and analyze variations from the budget Develop systems that measure the cost effectiveness of the department Prepare financial performance reports Develop procedures that track, report on, and control the running costs of the department Develop and monitor the implementation of purchasing procedures Develop stock control procedures Handle and store stock according to stock control procedures Develop performance standards for operations in the department Monitor productivity of the unit Prevent and resolve griev