喜来登(Sheraton)酒店房务部文员岗位职责.docVIP

Job Summary: Responsible for coordinating the daily activities in the Housekeeping office and assist in the communications between the different Housekeeping areas and with other departments. 岗位概述： 负责管家部办公室的联络并帮忙通讯服务部联络管家部与其他部门 Duties Responsibilities: Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged. Work closely with the Reception to ensure correct room status at all times. Issues, receives, records and controls all Housekeeping pagers. Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers. Report to executive Housekeeper any difference in quantity or quality of received items, and of shortage of supplies. Keep track and update all records of goods received and issued accordingly Keep an accurate record of the monthly consumption of supplies and store inventory, submit report to Executive Housekeeper with the final figures at the beginning of each month. Check mini-bar store for any discrepancies. Liaise closely with Floor supervisor and Room Attendants on daily consumption, general store issuance and collection. In charge of issuance and inventory of mini-bar items. Conduct inventory of mini-bar stock every day. Raise the requisition for mini-bar stock daily and guest supplies on weekly basis. Record status of daily attendance for all Housekeeping associates. Prepare monthly reports as required. Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories. Review and update the monthly Housekeeping Manning Guide. Know how to use computer and support the office work if possible. Co-ordinate work progress of Pest Control Personal, Machine equipment repairs and Grounds and Garden from external company. Keep good communication with other departments. Assume other duties assigned by Executive Housekeeper. Assist with the preparation of staff duty rosters