喜达屋酒店入职培训教程.pptxVIP

WELCOMEto NEW ASSOCIATEORIENTATION欢迎参加 新员工入职培训ORIENTATION OBJECTIVES入 职 培 训 目 标Introduce you to your new family介绍新成员，新家庭Become familiar with Starwood and Sheraton了解喜达屋和喜来登Begin to build the culture that will become our winning formula建立良好的酒店文化以帮助我们成功Have knowledge to answer guest questions具有足够的知识来回答客人提出的问题Know the standards procedures for Sheraton Suzhou了解本酒店的规章制度…ORIENTATION PROGRAMME入 职 培 训 内 容DAY ONE 第一天Orientation objectives, schedule培训目标、日程Welcome Speech by General Manager 总经理致欢迎词The Brand 品牌Starwood Cares Program 喜达屋关爱宾客服务计划STAR Service Standards ISTAR服务标准 （1）Hotel Information Tour 酒店信息介绍及参观酒店HR Benefits 人事福利ORIENTATION PROGRAMME入 职 培 训 内 容DAY TWO 第二天Teamwork Activity 团队活动STAR Service Standards II STAR服务标准 （2）Starwood Preferred Guest 喜达屋顾客优先计划STAR Service Standards III STAR服务标准 （3 ）Team Work团队精神Grooming 个人清洁卫生Controlling Expenses 控制花费Everyone as a Salesperson 每个人都是销售人员Quality Customer Service 高质量的对客服务Conservation 节约能源ORIENTATION PROGRAMME入 职 培 训 内 容DAY Three 第三天Teamwork Activity 团队活动STAR Service Standards IV STAR服务标准 （4）Career Development事业上升Fire safety防火First-aid 急救常识Safety Security安全防范Test Team Activity 测试及团队活动Wrap up 结束语…HSKStarwood Family 喜达屋大家庭Objectives目标Describe the history of Starwood描述喜达屋的历史List the family of brands列出喜达屋旗下的所有品牌Know about Starwood Asia Pacific了解喜达屋亚太分部…Starwood LodgingHistory of Starwood喜达屋的历史1991 Began as Starwood Capital 喜达屋成立 1993 Starwood Lodging bought first hotels 喜达屋集团收购了第一批酒店1998 — Events 事件 Merged with Westin Hotels Resorts合并了寰鼎酒店和度假村Acquired Sheraton 并购了喜来登公司Launches W Hotels创办了最新的饭店品牌 W 饭店 Properties我们的产业Over 750 Properties - 750 brand Hotels全球共有750多家物业-750家品牌酒店Spread over 87 countries遍布全球87个国家Over 400 properties under Sheraton brand有400多家产业为喜来登饭店喜达屋大家庭今日的品牌 Starwood Family of Brands TodayVIDEO 录像 Six Brands of Starwood Family 喜达屋旗下之六大品牌Sheraton Hotels Resorts喜来登酒店和度假村Westin Hotels Resorts寰鼎酒店和度假村Six Brands of Starwood Family 喜达屋旗下之六大品牌The St. Regis 圣瑞吉斯The Luxury Collection至尊精选饭店Six Brands of Starwood Fami