通用电气公司的培训课程范本英文版 .pptVIP

You’ll find that the importance of having an ongoing strategic communication process is never more evident than in a time of crisis. If you don’t regularly communicate with employees, they may not find a sudden and serious message from leadership credible, or, more likely, they will think it’s cause for alarm. The first thing, if appropriate to the situation, is for your leadership team to let employees know that the business’ first concern is their safety. Fear of the unknown is a big source of tension. Employees need to be told the crisis details and risks in a calm, reassuring manner. Let employees know exactly what is happening. If you don’t know the answer it’s OK to say “I don’t know the answer, but I commit to getting back to you when I do. Create an ongoing system for getting updated information to employees. And provide a forum for employees to voice concerns and ask questions. YOU are accountable for effective employee communication Understand the importance of communication and take appropriate action! Approach communication the same as other business deliverables: Assess – Plan – Execute – Measure Remember… Results require your planning, action and commitment. * Everyone needs to understand what is expected on the job and how the job fits in with the bigger picture. How much latitude do they have in decision-making? What will they be measured against at evaluation time. People need regular performance feedback and coaching if they are to improve their performance continuously. We’ll talk about this in more detail later in the Workshop. I want to spend a little extra time on this one, because it’s one of the most important, but most often the one that we as managers put at the bottom of the list. Does anyone care refers to recognition and appreciation for a job well done. Remember “thank you” goes a long way. But this also refers to something I call walking the floor. Jeff Immelt refers to it as “being in the field.” In other words, stoppin