医疗行业QIT促进员专业培训.pptx

QIT Facilitator TrainingQIT 促進員培訓;QIT ImprovementQIT 與改善;Q—Quality 品質;I –Improvement 改進;T-Team 團隊;QIT-品質改善小組 ;跨功能(部門)管理 Cross-functional(departmental)management;跨功能(部門)管理 Cross-functional(departmental)management;改善觀念Improve attitude;品質改進的定義Quality improvement defined;品質改進的定義Quality improvement defined;; ;創新與改進之分別Innovation and improvement ;創新與改進之分別Innovation and improvement ;創新、改進、維持、概念圖innovation, improvement, maintenance concept diagram;持續改進 Continual Improvement 是一種以追求更高的過程效果和效率為目標的持續活動。 Is a series of activities in pursue of higher process efficiency and efficiency ;為何要持續改進?why continual improvement ;品質改進的層面quality improvement interface;品質改進的層面quality improvement interface;品質改進的層面quality improvement interface;改進的目標The objective of quality improvement;品質改善目標的準則A guide to quality improvement objective ;持續改進的對象Continual improvement Objects;3M 與 3K3M and 3K;3M 與 3K3M and 3K;The Step Of QIT QIT 的步驟;管理循環 – 持續改進 management cycle - continual improving;PDCA 四個階段，八個步驟4 stages 8 steps;品質改善專案法quality improvement task force method;尋找改善的根源find sources of improvement自我的突破self breakthrough;改善的原則principles of improvement;改善的原則principles of improvement;改善的原則principles of improvement;尋根方法 -- QC 七工具Getting to the root -- QC seven tools;QC 七工具(計算及實踐)7-tools(calculate and implement);QC 七工具 7-tools;QC 七工具(簡介)7-tools (Briefing);柏拉圖 - 定出重要少數及行動先後的工具 perato diagram a tool to define critical few and action priority 散佈圖 - 定出兩個參數間關係的工具 scatter diagram – a tool to define the relationship between two factors;層別法 - 判斷混合數據有否層級的工具 stratter diagram – a tool to judge if mixed data exist strater 直方圖 - 群組的分佈狀況判斷工具 histogram – a tool to judge data group scatter 控制圖 - 判斷實時製程波動的工具 control diagram – a tool to indicate real-time fluctuation;特性要因圖 cause and effect diagram 又稱魚骨圖因連結結果與原因及效果，狀似魚骨 (fish-bone) showing the relationship between the cause and its effects 石川馨教授創於 1952 年;特性要因圖 cause and effect diagram 決定問題 (激盪法) define problem(brain-stroming) 起骨、分類、大