西格玛管理(ppt72)全英文版.pptx

Welcome to a presentationon Six SigmaTM;What are your Expectations?;;Alliance Partnerships;Maset areas of expertise;Demystifying Six Sigma;What does Six Sigma mean to you ?;Six sigma as a statistical term;Normal Distribution;Standard deviation;Six sigam as a statistical term;Six sigma as a quality term;;Six sigma as a quality term;Six sigma is a way to change an organizations culture;Definition of defect;Defect are good!;The effects of defects;Welcome toMotorola’sQuality Story;Culture;The nature of culture;There is no such thing as “We’re different”;Functions in a typical organization;The evolution of motorola’s quality culuture;Evolution continues!;1994 Enterprise ISO registtation launched;How many objectives are there in your organization?;;Our fundamental objective;KEY INITATIVES how we will do it;Consistent focus;Creating and managing the Six Sigma quality culture;Sis sigma quality;Product/Service is delivered when promised;Product/service is delivered with no defects;Six sigma quality impoves customer satisfaction;Process cost and defects;Cost/Quality;TDU is the best measure of the over all quality of the process TDU is the independent variable Process yields are dependent upon TDU;Defining a unit;Sigma,a figure of merit;Improvement;;;Process quality levels may vary widely within a company;Implementation of the six sigma culture;The six-steps design process;Cycle time reduction;Problem solving identification tool;Black belt tools;Process control(SPC) Process capability(Cp and Cpk) Confidence intervals Design of experiments Linear regression Screening experiments Optimization using response surface methodology;Maanagement of the quality/continuous improvement process;Institutionalize solutions;;;DPMO Enables regular review of continuous improvement performance;Spectrum CVD;;QSR：assessment vehicle for the total organization;This id the “enngine” of a self sustaining contibuous improvement process… Without it “virtually” all well-meaning quality initiativ