某酒店主管人员的培训资料.pptxVIP

Supervisory Skill Builders（1）主管人员技能的培训 ---课程之一 You As a Supervisor 作为主管的您 欢迎您加入我们，您有可能成为优秀的管理人才之一！！！Objective目标 Understand the importance and responsibilities of supervisors in the hospitality industry. 了解酒店业主管的重要性和职责Identify the functions of management and understand how they fit into your job.明确管理部门的各项功能， 并了解他们在你的工作中的体现Learn how to deal with your boss, staff, and other supervisors more effectively.学会如何更好地与上司， 员工和其他主管相处Understand how appearance, manners, ethics, and self-esteem affect your job performance and that of your staff. 理解仪表， 礼貌，职业道德和自尊如何影响你和员工的工作表现酒店客流循环与前厅部工作职能图示酒店客流循环 前厅部工作职能 对