豪生标准操作程序.pdf

STANDARD OPERATING PROCEDURES 标 准 操 作 程 序 POLICY NO. SUBJECT 制度编号 主题 HSKP - 001 Standard Of Cleanliness 清洁标准 HSKP - 002 Lost and Found 失物招领 HSKP - 003 Entering Guest Rooms 进入客房 HSKP - 004 Floor Attendant Services 楼层服务员职责 HSKP - 005 Shoe Shine Service 擦鞋服务 HSKP - 006 Guest Request Items 客人要求项目 HSKP - 007 Babysitting 托婴服务 HSKP - 008 Guest Belongings 客人物品 HSKP - 009 Room Wait Requests 房间等候要求 HSKP - 010 Shift Briefing 交班例会 HSKP - 011 Work Orders 维修通知单 HSKP - 012 Allowing Access To Guest Rooms 允许进入客房 HSKP - 013 Gratuities / Tips 赠物 / 小费 HSKP - 014 Chain Of Command 指挥系统 HSKP - 015 Holding Open And Securing Guest Room Door 保持开着的客房门安全 HSKP – 016 Reasonable Job Requests 合理的工作要求 HSKP - 017 Key Control Procedure 钥匙管理程序 HSKP - 018 Leaving Work Area Without Authorization 未获批准离开工作区域 HSKP - 019 Telephone Skill 电话技巧 STANDARD OPERATING PROCEDURES 标 准 操 作 程 序 1 HSKP - 020 Cleaning Furniture 清洁家具 HSKP - 021 Cleaning The Guest Corridors 清洁客人走廊 HSKP - 022 Providing Turndown Service 提供做晚床服务 HSKP - 023 Cleaning Service Areas And Emergency Stairway 打扫服务区及紧急楼梯 HSKP - 024 Sweep Log