酒店客房部服务员岗位职责.docxVIP

酒店客房部服务员岗位职责  Hotel Level:酒店等级：I – V 一-五 Department: 部门： Rooms Division 房务部 Job Band:职位等级： 9 9 Reports To: 直属上级：Housekeeping Supervisor - Floor 客房部主管 － 楼层 JOB OVERVIEW 职位概述?Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. ?准时清洁客房和套房，确保来宾满足度。At InterContinental Hotels Resorts ? we want our guests to feel special, cosmopolitan and In the Know which means we need you to:?Be charming by being approachable, having confidence and showing respect. ? Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.?Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. 在洲际酒店及度假村?，我们盼望来宾感觉风格独特、时尚现代和深化洞悉，这意味我们需要你：?亲切、布满自信、表达敬重来呈现富有魅力的你。 ?理解和预报来宾的需要、做到细心周到、具主人翁精神、把事情办好，保持专注当下。 ? 见多识广、共享阅历、呈现你的风格来制造令人感觉特殊的时刻，做到令人难忘。DUTIES AND RESPONSIBILITIES 工作职责?Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures ?根据既定标准和工作程序，对客房、走廊、布草房和餐具柜进展清洁。 ?Replenishes guest supplies ?补充客用品。 ?Ensures guest services specified by superiors and guests requests are promptly and courteously met ?准时、礼貌的完成上级指定的对客效劳并满足客人的要求。 ?Reports damage or malfunction in hotel rooms to superior ? 向上级汇报酒店客房内的损坏或故障状况。?Maintains equipment in proper state of cleanliness and repair?保证设备的清洁和修缮。?Maintains a section room report?完成区域客房报告。?Maintains a daily room checklist?完成每日客房检查工作单。?Meets with superior and takes on daily assigned tasks?与上级会面并担当每日安排的任务。?Reports and submits lost and found articles to superior immediately?准时向上级汇报和上交与客人遗失物品。?Report guest complaints to superior immediately?准时向上级汇报客人的投诉。?Reports unusual behavior/activities on floors to supervisor?向上级汇报楼层里的反常行为和活动。?Records room status in allocated section accurately?精确记录在划定的区域内的房间状况。?Complies with hotel’s health, safety and hygiene policy?遵守酒店的安康、平安和卫生政策。?Adheres to personal