酒店出租设备服务标准操作(中英版).pdfVIP

. 酒店出租设备服务标准操作规程 UEST XPECTATION G E 客人期望 : Sometimes I need a LCD projector or a Fax machine. This Equipment needs to be in good condition, clean and functioning. I expect assistance in set up by people who know what they are doing. 有时我需要一部液晶投影仪或一部传真机，须要该设备状态良好、洁净且能正常工作。 希望员工可以熟练的安装设备。 Why is this task important for you and our guests? 为什么该任务对你和我们的客人都很重要？ Answers 回答 : 1. I understand the guest ’s expectation