酒店万能房卡的控制SOP.docVIP

酒店万能房卡的控制SOP 酒店万能房卡的控制SOP PAGEPrinted Date: TIME \@ M/d/yyyy 5/29/2012 PAGE: PAGE 3/ NUMPAGES 3 酒店万能房卡的控制SOP Purpose: 目的 To ensure that all the hotel master key are controlled properly. 确保酒店所有万能钥匙都得到有效的控制。 Policy: 政策 Hotel department is in charge of issuing, retrieving and control the Intelligent Master Key; 酒店电脑房负责酒店电子万能钥匙的发放，回收和控制工作 Intelligent Master Key is divide by 4 categories: Grand Grand Master Key(GGMK); Grand Master Key(GMK); Room Master Key (RMK) Floor Master Key (FMK) 电子万能钥匙分为四个等级： 紧急万能钥匙（GGMK）； 万能钥匙（GMK）； 客房万能钥匙（RMK）； 楼层万能钥匙（FMK）。 GGMK is ONLY issue to General Manager, Security Manager and Duty Guest Service Manager 紧急万能钥匙（GGMK）仅发放给酒店总经理，保安部经理和宾客服务经理。 GMK is ONLY issue to Chief Engineer 万能钥匙（GMK）仅发放给酒店工程总监。 RMK is issue to Executive Housekeeper; Assistant Executive Housekeeper; Front Office Manager; Reception Manager; Bellman; Room Service; Mini Bar Attendants; Laundry Attendants 楼层万能钥匙（FMK）发放给酒店行政官家，副行政官家，前厅部经理，接待处经理，行李员， 客房送餐服务员，客房酒水服务员和洗衣房服务员。 FMK is issue to the Floor Attendants 楼层万能钥匙（FMK）发放给相应的管家部楼层服务员。 ALL the above mentioned Master Key has to be re-issued every half year (1st of March and 1st of September), validate of all the Master Key is 6 months. 为保证安全，以上提及的所有万能钥匙应在每年3月1日和9月1日 Procedure: 程序 The new user has to fill in the Master Key Application Form and forward to Manger after endorsed by Division/Department Head and General Manger. But this form is not required for the existing user to RENEW/Replace his/her Master Key 所有万能钥匙的使用者应在第一次申领万能钥匙时填写“万能钥匙申请表”并在部门总监/经理和总经理批准后交电脑房经理。 Manager needs to register all Master Keys on Master Key Control Book user upon issue, renewal or replace the key. It’s including: Master Key Name, Master Key ID Number; User’s Name; User’s Position, Issued date etc. 电脑房经理应在发放，更新或替换万能钥匙时在“万能钥匙控制记录本”上登记万能钥匙的种类，钥匙代码，使用者姓名，使用者职位以及发放/更新/替换的日期。 User need to sign on the Master Key Control Book when he/she Replace, Renew or new issue of Master Key 所有万能钥匙使用者在领取，更新或替换万能钥匙时进行签名确认。 The duplicate of updat