网络故障诊断.pptxVIP

Internetwork Troubleshooting培训目标掌握一般性故障判断与处理的流程学会使用一至两种工具(软件)来进行故障诊断学会使用系统提供的相关命令来进行网络故障诊断了解一些常见的故障及其可能的原因故障诊断流程故障诊断流程定义故障收集现象估计可能性制订行动计划实施行动现象不存在观察结果现象仍存在重复过程问题解决,结束故障诊断工具故障诊断工具仪表万用表电缆测试仪/光纤测试仪误码表数据发生器协议分析仪故障诊断工具网管工具HP OVSun NetManagerCA Unicenter TNGIBM Tivoli/NetViewCiscoWorks其它工具故障诊断工具系统命令Cisco路由器系统命令showdebugpingtracelogging故障诊断工具系统命令Solaris系统命令pingifconfignetstatnslookuparp 命令故障诊断工具其它工具snoopsniffertcpdumparpwatch其它软件路由器/交换机的故障诊断正确理解路由器路由与交换的原理了解Cisco路由器硬件结构从路由器诊断命令的输出中发现问题为Cisco技术支持人员提供诊断信息Cisco路由器系统命令Ping 命令(user)Ping 命令(user)Ping 扩展命令r4#pingProtocol [ip]: Target IP address: 31Repeat count [5]: 10Datagram size [100]: 200Timeout in seconds [2]: 3Extended commands [n]: ySource address or interface: 32Type of service [0]: 1Set DF bit in IP header? [no]: Validate reply data? [no]: Data pattern [0xABCD]: 0x0000Loose, Strict, Record, Timestamp, Verbose[none]: rNumber of hops [ 9 ]: Loose, Strict, Record, Timestamp, Verbose[RV]: Sweep range of sizes [n]: Type escape sequence to abort.Sending 10, 200-byte ICMP Echos to 31, timeout is 3 seconds:Packet has data pattern 0x0000Packet has IP options: Total option bytes= 39, padded length=40 Record route: * Ping扩展命令(con’t)Reply to request 0 (4 ms). Received packet has options Total option bytes= 40, padded length=40 Record route: 32 31 32 * End of listReply to request 1 (4 ms). Received packet has options Total option bytes= 40, padded length=40 Record route: 32 31 32 * End of listReply to request 2 (4 ms). Received packet has options Total option bytes= 40, padded length=40 Record route: 32 31 32 * End of listSuccess rate is 100 percent (10/10), round-trip min/avg/max = 1/4/8 msTrace命令(user)rtr1-c-1-bjbjtrace 0Type escape sequence to abort.Tracing the route to (0) 1 1 () 0 msec 0 msec 0 msec 2 66 20 msec 16 msec 16 msec 3 2 (2) 20 msec 16 msec 20 msec 4 6 (2) 20 msec 20 msec 20 msec 5 (0) 20 msec * 16 msecTrace 命令(user)Trace扩展命令r4#traceProtocol [ip]: Target IP address: 31Source address: 32Numer