case-study-香格里拉酒店.docxVIP

case-study-香格里拉酒店 case-study-香格里拉酒店 PAGE case-study-香格里拉酒店 Shangri-la Hotel case study Section 1: Starting up Sandy and Margaret ran the hotel for many years before retiring and passing over the running of the hotel to their son Craig, and their daughter Ailsa. He worked in many restaurants before becoming the head chef of a top hotel in Park Lane. Before he retired, Sandy asked Craig to return to Glasgow to run the restaurant in the Shangri-la Hotel. Since his return four years ago, the Shangri-la Hotel has gained a much coveted 3-star Michelin award. In the kitchen, Craig had the following