英文商务礼仪.pptVIP

It is quite easy for people to forward your e-mails to others, So you need to be objective and cautious when making a comment on others. Reply Reply to the e-mail you have received within 24 hours. If the issue is too complicated and you are not able to give a definite reply within 24 hours, you should let the addresser know you have received the letter and will be replying promptly as soon as the problem is solved. Automatic reply is necessary if you go out on business or on your holiday. Answering calls Promptness in answering You are suggested to answer the phone after it rings for three times. Attentiveness while answering the call Stop doing what you are doing no matter how busy you are. It is impolite to carry on the conversation with someone nearby while the caller is talking. While the caller is talking, use verbal response like: “yes, I understand”, “I see,” or “ of course”. Be sure to let him know you are listening. Taking message Three indispensable parts The caller’s name The caller’s phone number The content of the message To ___________ Date _______ Time ____ message From __________________ Company___________ Telephone No.____________ Message___________________________ Taken by ________ How to deal with the message you’ve taken 1. if you are sure the person will be back soon, leave the message on his/her desk. 2. if you’ve taken the message for someone who is not coming back, call him and explain the situation to him. Be interrupted on the phone If you are disconnected Generally speaking, it is the responsibility of the caller to call back. If the caller doesn’t do it in two minutes, then you call him. If other people interrupt your call You could stop the conversation at an appropriate moment and say, “will you excuse me for a minute? There is someone at the door.” then quickly make clear why the other person is here. Ask him to wait for a while, or tell the visitor you will see him later. And then continue the call, saying “sorry to keep yo