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精品资料/word可编辑 精品资料/word可编辑 PAGE / NUMPAGES 精品资料/word可编辑 目 录 基础业务部分 评估、代卖业务流程 ·········································································01 调入、调出业务流程 ·········································································04 收购内勤工作流程 ·············································································12 空置房业务流程 ·················································································一五 联动业务流程 ·····················································································17 权证部分 过户业务流 ·························································································19 贷款部分 二手房按揭贷款流程 ·········································································49 公积金组合贷款流程 ·········································································52 按揭贷款审件指南 ·············································································55 租赁部分 租赁业务流程 ·····················································································57 客服部分 投诉服务流程 ·····················································································60 内勤部分 内勤工作职责及标准 （详见幻灯片） 员工日常行为规范 ······································································61 钱款交接 ·························································································62 房本及协议的管理 ·······································································65 附件 ···································································································68 基础业务部分 评估、代卖业务流程 一、评估、代卖 客户要求评估房屋，连锁店审核评估条件：房本、产权证、还迁协议、商品房合同等房屋权属证明原件，房主身份证原件。不具备评估条件的不得上网评估。不是本人到场的，代理人需提供身份证原件。 客户自称房屋已经做过评估，连锁店需在网上查明评估时间，若评估时间超过3个月的期限，必须重新作评估。连锁店不得未上网