文稿说明分析讲稿2itilv3fss.pptxVIP

The Service LifecycleService FrameworkComplementary Guidance Continual ServiceImprovementQuick WinsGovernance MethodsServiceDesignServiceDesignServiceStrategyServiceServiceOperationITILCase StudiesStudy AidsServiceTransitionValue-added ProductsQualificationsTemplatesHigh Level Service Lifecycle ModelService StrategyServiceServiceStrategyITILContentIntroduction and Key ConceptsFour main activities in service stratagyDefine the MarketDevelop the offeringsService Portfolio ManagementDevelop strategic assetsDemand ManagementPrepare for executionFinancial ManagementIntroduction? Identify the main goals and objectives of Service Strategy? Understand some of the key concepts involved in Service StrategyService StrategyThe Service Strategy volume provides guidance on how to design, develop, and implement service management not only as an organizational capability but also as a strategic asset.Service Strategy GoalsTo understand what services should be offered to support the organisation.To begin setting policies and objectives for the provision of services in support of the business areas.To understand how to create value for an organisation.To offer advice on strategic investments, andTo understand how to define service quality.Value to businessOrganizations already practicing ITIL may use this publication to guide a strategic review of their ITIL-based service management capabilities and to improve the alignment between those capabilities and their business strategies. This volume of ITIL encourages readers to stop and think about why something is to be done before thinking of how. Answers to the first type of questions are closer to the customer’s business. Service Strategy expands the scope of the ITIL framework beyond the traditional audience of IT Service Management professionals.Service StrategyKey conceptsService PortfolioService catalogUtility and WarrantyMarket SpaceOutcomeConstraintsResource and CapabilityService ValueService ModelService ProviderDelivery Mod