课件教学环节.pptxVIP

Restaurant Reservation;Teaching Objectives;One M: Four Seasons, May I help you? F: I’d like to book a table for 2. M: For what time please? F: For 12:15, Thursday afternoon. M: I am sorry. There isn’t a table available until 12:30. Two F: 12:30 will be alright. M: Is it in your name? F: No, under the name of Mr. Bill Smith, please. M: Ah, Mr. Smith is our VIP guest. It will be our pleasure to have him with us tomorrow. ;Three M: What kind of table would you like to have? F: A table in the non-smoking area. Smoke really bothers Mr. Smith. M: Don’t worry. Smoking is prohibited in our restaurant. F: Would you please make sure the table is far away from the piano? Mr. Smith prefers a quiet atmosphere. Four M: I see. Let me confirm your reservation. A quiet table for 2 at 12: 30 on Thursday! F: That’s right. Thank you. M: It is my pleasure. One more thing, our restaurant is especially full at noon on week days. If Mr. Smith can’t make it on Thursday we will very much appreciate it that you can give us a call half an hour in advance. F: That’s for sure. We will call you if we can’t come. Thanks again. ;Service procedure;Service procedure;Service procedure;Service procedure; After graduation you have become a successful tour guide. Today you want to treat your former teacher Mr. Li so you are going to book a table by window at Xinqianlong Restaurant for 6:30pm on Sunday. Two more former classmates are invited too so there are totally 4 guests. Mr. Li does not like sitting close to the washing room and probably he will arrive first so this reservation should be under his name. ;Step One: Greeting and Ask for time. M: …restaurant, May I help you? F: I’d like to book a table for ... M: For what time please? F: For …. Step Two: Response and Ask for name. M: I am sorry. There isn’t a table available until ... M: Is it in your name? F: No, under the name of …. M: It will be our pleasure to have him with us. Step Three: Response and Ask for Table