跨境电子商务客户服务：跨境物流跟踪沟通节点分析.pptxVIP

跨境物流跟踪沟通节点分析 《跨境电子商务客户服务》 知识回顾 货物运送问题： 情景描述 货运物流一切正常，客户虽然可以通过物流详情页面了解实时物流信息 但是客服人员仍要在几个关键节点予以邮件提醒和沟通。 任务导入 思考 知识点学习 货物抵达海关 货物到达邮局 货物妥投 沟通的三个节点 知识点学习 一旦货物抵达海关，卖家应立即通知客户关注物流动态，确保客户及时收货。 货物抵达海关时 知识点学习 Dear customer, This is xxx. I am sending this message to update the status of your order. The information shows it was handed to customs on Jan.19. The tracking number is xxxxxx. You can check it on the website: x x x . You may get it in the near future. I apologize for the fact that the shipping is a little slower than usual. Hope it is not a big trouble for you. Best Regards! (Your