《商务英语写作》课件 GROUP9.pptVIP

;What is Letter of Apology? What are the principles of writing Letter of Apology? What is the format of writing Letter of Apology? ;What is Letter of Apology？;;What is the format of writing Letter of Apology?;1. Complaining delayed shipment 此函为有关延误交货的问题 2. Reply to the complaint 关于投诉的回函 ;Dear Sir or Madam, We need to inform you that our order number is 12306.On enquiry we found that the goods were not shipped until July 12 after the date of dispatching.We decided to order your goods just because you had promised to send the goods in one week.We have been put to considerable inconvenienc