企业管理有限公司基层员工满意度调查研究.docVIP

PAGE 1 - 摘 要 大数据表明，影响企业生产效率的因素不仅是外部的客户，其内部员工也起到至关重要的作用。员工流失率的攀升，以及内部管理的不稳定，都阻碍了企业长远发展的步伐。虽然对于员工满意度的调查研究连篇累牍，但这些研究结果并不完全适用于所有企业，针对于不同企业自身的问题，需要根据目前行业的特点以及该企业战略进行个性化的员工满意度调查。实体门店的基层员工是公司人员的重要组成部分，也是公司营业收入的主要来源，他们可以有效地为企业创造利润价值。基层人员的满意度也将直接影响本公司的整体销售利润和内部管理的稳定性。现在员工满意度已然成为留住人才和激励人才的重要参考指标，所以对企业的基层员工进行满意度调查也是至关重要的。 本文是以M公司基层员工为研究对象。主要采用问卷调查和一对一访谈法，结合与员工满意度相关的知识理论基础。根据实地的走访调查，将该公司的基层员工满意度分为工作本身、工作环境、工作群体、工作回报和公司管理五个维度。通过频数分布法和量表描述法，利用计算工具算出M公司基层员工整体平均满意度和每个维度的平均满意度。通过结果分析出该公司员工满意度低的原因为“员工缺乏专业性培训”、“工资待遇低、绩效考核松散”、“公司管理员工参与度低”、“公司管理制度不健全”等，针对这些问题本文也提出了合理有效的解决方案。 关键词：员工满意度；基层员工；公司管理；员工流失；员工培训 Abstract Big data shows that the factors affecting the production efficiency of enterprises are not only external customers, but also internal employees. The increase of employee turnover rate and the instability of internal management hinder the long-term development of enterprises. Although there are many researches on employee satisfaction, these results are not fully applicable to all enterprises. For different enterprises own problems, it is necessary to conduct personalized employee satisfaction survey according to the characteristics of the current industry and the enterprise strategy. The grass-roots staff of physical stores is an important part of the companys personnel. The source of physical stores is also the main source of the companys operating income. The grass-roots staff can effectively create profit value for the enterprise. The satisfaction of grass-roots will also directly affect the companys overall sales profit and the stability of internal management. Now employee satisfaction has become an important reference index for enterprises to retain and motivate talents, so it is very important to investigate the satisfaction of the grass-roots. This paper takes the grass-roots staff of Dalian Meidui Enterprise Management Co., Ltd. as the research object. The main methods are questionnaire survey and one-to-one interview. This paper also combined with the theore