运营问题-亚马逊解封申诉模板---自发货有效追踪率.docx

Dear Amazon Seller Performance Team, Sorry for taking your time. We are writing to apply to reinstate seller-fulfilled privilege in home category. Thanks for your continued patience on our case and we highly appreciate each endeavor you made in processing our appeal and guiding us improve better. Due to our dereliction of duty, the Valid Tracking Rate (VTR) is only 0% in “Home category, this does not meet Amazons policy of requiring an Valid Tracking Rate (VTR) of more than 95%, we recognized our mistakes, and we promise not make this kind of mistake again in the future.To reactivate our seller-fulfilled privilege, we are sending you the following information in detail. -- The root causes of this Valid Tracking Rate (VTR) Policy Violation After receiving a notification from Amazon warning that the Valid Tracking Rate (VTR) is less than 95%, we held several meetings to discuss the root cause of the 0% Valid Tracking Rate (VTR) of the Home category.Finally, we found that 5 FBM orders were recorded as invalid tracking in the Home category.These orders are as follows: 111-3390247-4121035 113-2881420-7125002 114-7775384-5357819 112-3097983-6754638 112-8107095-1524219 We carefully analyzed the reasons why the above 5 orders were recorded as invalid tracking, as follows: Did not fill in the accurate carrier, and replaced the carrier with “other”. For orders：111-3390247-4121035 and 113-2881420-7125002, we filled in other at the carrier, The inaccurate filling of the orders carrier caused the Amazon system to fail to identify the parcels logistics information in time and record it as invalid tracking. Now, we have deeply introspected and used accurate carriers to fill out all FBM orders. The carrier Sunyou we chose is not an Amazon partner. Some of the products we ship contain liquids, so they may only be shipped using the Sunyou logistics method. However, we did not realize that Sunyou is not a carrier partnered by Amazon, which may cause the parcels logistics information