第四课 接线员Unit 4 Operator.ppt

Unit Four  Operator;Learning Objectives; Snapshot;? Reading Tip;A General Switchboard operator is responsible for… ;QA;Telephone Regulations;The procedures of answering a phone call; Conversation;Before the reading (QA);?Dialogue 1Scene: James Brown wants to call Mr. Write in room 1228.;(A few seconds later) O: Thank you for waiting. But I’m afraid Mr. Write is not in at this moment. Would you like to leave a message? G: All right. O: May I have your name? G: David Smith. O: Your message, please. G: Please tell Mr. White I’ll wait him in the Lobby Bar at 2:00 pm. O: I’ve got it. Mr. Smith, you will wait Mr. White in the lobby Bar at 2:00 pm. Is that right? G: That’s right. Thank you. You are so kind. O: My pleasure, sir. Thank you for calling. Good-bye. ;Read Dialogue 1 and answer these questions:;Before the reading (QA);?Dialogue 2Scene: Mrs. Write is calling to the operator to help her.;G: But how can I make a call from my room? O: Please dial “8” to get into international access, followed by American country code “001”, area code and your home phone number. G: OK, I will have a try. O: Please call me again if you need any help. G: Thank you very much. O: You’re welcome. Have a nice evening!;Read Dialogue 2 and answer these questions:;Before the reading (QA);?Dialogue 3Scene: Mr. Write would like to have a wake-up call at 6:00, so he asks for help.;(The next morning) O: Good morning, Mr. Write. This is your 6:00 morning call. I wish you have a nice day. G: Thanks. O: It is my pleasure. The outside temperature is 10℃, and the weather forecast says a storm is coming. So please take an umbrella and keep warm when you are going out. G: Thank you for your consideration. By the way, where can we have our breakfast? O: Mr. White, you can have breakfast at our western restaurant on the second floor. G: Thanks a lot. O: I’m always at your service.;Read the dialogue and answer these questions.;Key Words and Phrases;