顾客投诉处理程序-中英文版.pdfVIP

顾客投诉处理程序-中英文版 顾客投诉处理程序 Customer Complaint Handling Procedure 目的 Purpose 1 该程序旨在确保对顾客投诉和售后服务反馈质量 问题快速作出反应，将出厂产品的质量问题对顾客影 响降到最低，保证顾客的正常生产。并分析质量问题 的根本原因，采取纠正和预防措施，保证质量问题不 再重复发生。 The purpose of the procedure is to ensure fas reaction to the customer complaints and the problems which were feedback from After-sales Service; reduce the influence to the customer of quality problems which has delivered and ensure customer can implemen normal production. Analyze the roo cause of the quality pr