《2022年亚太区一线医疗健康行业报告》.pdf

Asia-Pacific Front Line of Healthcare Report 2022 The pandemic led to rapid reinvention of healthcare delivery in the Asia-Pacific region. By Vikram Kapur, Satyam Mehra, Alex Boulton, and Lucy dArville BAIN COMPANY ① c。pyright © 2022 Bain C。mpany, Inc. All rights reserved. BAIN COMPANY① Asia-Pacific Front Line of Healthcare Repo『t 2022 At a Glance ’ The Covid-19 pandemic thrust health and wellness into the public spotlight-and onto the consumer agenda. About 80% of consumers say they’re interested in health maintenance and lifestyle changes, and almost half are willing to spend more out of pocket to receive better health outcomes and experiences. ’ The pandemic accelerated and amplified digital healthcare adoption in the region. Telemedicine usage nearly doubled for both consumers and physicians, and consumers in China and Indonesia are more trusting of healthcare technology companies today than they were before the pandemic. ’ The healthcare system is complex and confusing. More than 90% of consumers say they’d prefer a single touchpoint to manage their healthcare, compared to only 70% two years ago. Consumers in China prefer digital touchpoints. ’ As consumerism in healthcare increases, companies have four opportunities to attract consumers and improve public health. They can simplify the patient journey, create integrated continuums of care, optimize value-based care, and empower patients and physicians. The Covid-19 pandemic increased consumers’ health awareness and exposure to technology, which empowered consumers to take more active roles in their care. Now that consumers are paying closer attention, they have new and rapidly increasing expectations. In response, healthcare delivery is being reinvente