需求分析工具之一QFD简介.pptVIP

* * QFD is one of the key tools for translating the VOC into objective engineering requirements and for identifying and tracking gaps. * QFD focuses on what the customer wants. Its purpose is to translate customer wants into engineering requirements. FMEA, which will be discussed in the next module, focuses on what the customer does not want. Understanding this is also important for defining our engineering requirements. * In essence, QFD is a project management tool. * Several software packages are available for helping to generate QFD matrices. The template provided in Excel, howev