酒店等级、类型.ppt

总结：CASE：AAA’s Five Diamond hotels (Diamond Rating System) ;Sundries at the front desk Food court, restaurant or at least continental breakfast Guest rooms with inexpensive furniture, a TV in view (with remote), a partially enclosed clothes rack, a vanity area outside of the bathroom, a couple of bars of soap and a box of tissues Elevator, coin-op laundry, telephone, vending, ice machines AAA Three DiamondMore attention has been paid to style and décor, and amenities and services have been added: Better curb appeal, landscaping and lighting in the parking lot; porte-cochere entry Carpet, wood or tile floors with accent rugs; more seating in the registration area; luggage carts Small gift shop Swimming pool, hot tub and an exercise room ;Full service restaurant or food court (or an expanded continental breakfast) and a lounge Larger guest rooms with coordinated furniture and décor, better bed linens, blackout drapes or shades, closet with hangers, TV on a credenza with remote and movie channels, coffee maker, two-line phone, video games, wall-mounted hair dryer, shampoo. Internet access, elevator, valet laundry, telephone, vending, ice machines AAA Four DiamondMore attention has been paid to style and décor, and amenities and services have been added: Excellent curb appeal, landscaping and lighting in the parking lot; impressive architectural features; added security Upscale décor and furniture; excellent quality flooring (marble, wood, granite, etc.); plenty of seating in a larger registration area; bell desk; better luggage carts Upscale gift shop ;Swimming pool with food served poolside, hot tub, steam room, exercise room with state-of-the-art equipment and lockers At least one upscale, full service restaurant and a lounge Larger guest rooms with upscale or designer furniture and décor, excellent bed linens; comforters with duvet covers; closet with wood hangers; luggage racks; oversized desk; TV in a closed armoire; mini bar; iron and ironing