L8 Project Quality Management分析和总结最新分析和总结.docxVIP

School of Information Technology Bachelor of Information Technology Project Management: CIT3114 Lecture 8: 29/10/2012 Topic: Project Quality Management Learning Objectives To understand the importance of project quality management for information technology products and services To define project quality management and understand how quality relates to various aspects of information technology projects To describe quality planning and its relationship to project scope management To discuss the importance of quality assurance To list the three outputs of the quality control process To understand the tools and techniques for quality control, such as Pareto analysis, statistical sampling, Six Sigma, quality control charts, and testing To describe important concepts related to Six Sigma and how it helps organizations improve quality and reduce costs To summarize the contributions of noteworthy quality experts to modern quality management To understand how the Malcolm Baldrige Award and ISO 9000 standard promote quality in project management To describe how leadership, cost, organizational influences, and maturity models relate to improving quality in information technology projects To discuss how software can assist in project quality management Definitions The International Organization for Standardization (ISO) defines quality as the totality of characteristics of an entity that has the ability to satisfy stated or implied needs Other experts define quality based on conformance to requirements: meeting written specifications fitness for use: ensuring a product can be used as it was intended Project Quality Management is a group of processes necessary to ensure that the project will satisfy customer requirements. Project quality management processes Quality planning: identifying which quality standards are relevant to the project and how to satisfy them Quality assurance: evaluating overall project performance to ensure the project will satisfy the relevant quality st