国际商务礼仪 The art of making phone and calls.pptxVIP

会计学;Voice and attitude; People at the other side of the line may not see your face, but they could sense your attitude because your tone of voice alone gives expression to the words spoken.;To make your voice sound more pleasant, try the following ways: ;Making Calls;;;;;if the caller dials you again: Caller: May I please speak to John Doe. Callee: ---------------Caller: What number is this? Callee: -------------Caller: [number] Callee: -----------Caller: Ill do that. Im very sorry to have bothered you. Callee: -----------;Answering Calls;;;;Screening Calls;Being Interrupted on the Phone;;;;Who Hangs up First? It is considered courteous to let the person who is called hang up first or a lady hang up first when she has been talking with a gentleman. If the talk is between you and a customer, let the customer hang up first. But this courtesy is not imposed. If the two people have finished talking and have said good-by, they are not usually sticklers about this fine point. What is more important is to put the phone down gently. It’s discourteous to slam a receiver and deafen the other.;Handling Complaints Listen patiently and don’t interrupt. Be sympathetic. ;Finding Suitable Places for Phones In the street. it is wise to get away from that setting to avoid yelling at the phone. If you have to make the phone calls in the street, try to stay away from the cars and the rushing pedestrians. ;;In the car. please pull over to the side of the road. The use of a portable speakerphone, a build-in phone or a wireless headset with Bluetooth technology will lessen the risk. But don’t take chances. Your phone conversation in the car endangers not only your life, but also the other innocent people’s lives.;Using a speakerphone;If you share an extension;Transferring calls;The cell phone;Absolutely never say anything confidential, personal, or private if others can overhear you. Instead, stop the conversation by telling the other person you’ll call back when you can