创投过程中的日常问题(PPT)课件.pptxVIP

Daily Life 組員： 大 綱情緒管理壓力管理工作效率明確目標客戶服務情緒管理情緒管理（Emotional Intelligence，Daniel Goleman ，1995）是將這種主觀感受、生理反應、認知的互動後表達的特定行為挖掘並駕馭的一種手段。 情緒管理Everybody has mood swings（ Fire And Motion，Joel Spolsky）每個人都有情緒波動 。情緒管理“These bouts of unproductiveness usually last for a day or two. But there have been times in my career as a developer when I went for weeks at a time without being able to get anything?done. As they say, Im not in flow. Im not in the zone. Im not anywhere.”（ Fire And Motion，Joel Spolsky） 情緒管理/wiki/ERG%E7%90%86%E8%AE%BAERG理論（即生存Existence的需要、相互关系Relatedness的需要和成长发展Growth的需要，Clayton· Alderfer）1.工作物理環境It was probably when Microsoft moved me into a beautiful, plush new office with large picture windows overlooking a pretty stone courtyard full of cherry trees in bloom. Everything was clicking. （ Fire And Motion，Joel Spolsky）2.工作本身的性質和行業特點3.工作心理環境 4.生活因素 在對一家大型保險公司呼叫中心的員工研究中發現，員工剛上班時的情緒比其他任何變量和因素都將會對員工一天的工作績效產生更加激烈和持久的影響。（Stephanie·Wilke，Fisher Business Institute of Ohio State University）5.個人因素 基於ERG理論下的員工的成長需求，個人的情緒管理能力對於員工的成長、成熟是十分重要的。 Emotion management skills involve verbal and spontaneous expression of emotions, the ability to manage emotions and control negative physical reactions, coping, and anger management。（?e?en, 2006）1.Just getting startedFor me, just getting started is the only hard thing. （ Fire And Motion，Joel Spolsky） 千里之行始於足下 2.start every day as a producer, not a consumer.When you get up, you may start with a good routine like showering and eating, but as soon as you find yourself with some free time you probably get that urge to check Reddit, open that game you were playing, see what youre missing on Facebook, etc.Put all of this off until later. Start your first free moments of the day with thoughts of what you really want to do; those long-term things youre working on, or even the basic stuff you need to do today, like cooking, getting ready for exercise, etc. This keeps you from falling into the needy consumer mindset.3.Build todayOnline startups ca