郭晓丽-外贸英语函电教程Unit 9 Settling Claims.pptxVIP

Unit 9 Settling Claims English Correspondence for International Trade Objectives To learn about the general principles for settling claims. 1 To learn how to give appropriate responses to the clients’ complaints and claims. 2 3 To write replies to complaints and claims. Activities Dos and don’ts for settling claims 01 How to give appropriate responses? 02 Replying to complaints and claims 03 Language practice 04 Activity 1 Dos and don’ts for settling claims I. Read the following statements about claim settlement and tick the ones that you think are appropriate. Share with your partner your ch