国际酒店服务英语-谢钰-chapter2 unit 3.pptVIP

Unit 3 Laundry Service General Knowledge Conversation Text Exercises General Knowledge 1. What is laundry service in a hotel? It is a kind of service which provides the guests with ironing, washing, dry-cleaning, and mending service and so on. It belongs to the Laundry Department, which is in the charge of laundry manager. Usually there is one or two laundry supervisors who are responsible for the daily operation of the whole department, and the laundry staff offering caring service for the guests. HOME NEXT BACK HOME BACK NEXT HOME BACK General Knowledge 2.The Basic Categories