香格里拉酒店集团Care参考资料.pptVIP

TRAINER SCROPT: Main focus of survey is the overall satisfaction of the guest. Explain the scoring process – highest 5 –Excellent We focus on top box scores (5). Scores are shared within the hotel and posted as well on the QA Communication Board Monthly Note: Get current OSE Hotel score and paste on this slide. Approx time: 2 mins TRAINER SCROPT: Main focus of survey is the overall satisfaction of the guest. Explain the scoring process – highest 5 –Excellent We focus on top box scores (5). Scores are shared within the hotel and posted as well on the QA Communication Board Monthly Note: Get cur