职业素养英语-艾治琼-Module 5- Professional Etiquette.pptxVIP

Quotes “Respect for ourselves guides our morals, respect for others guides our manners.” —Laurence Sterne“Etiquette is behaving yourself a little better than is absolutely essential.” —Will Cuppy“Be sincere, Be brief, Be seated.” — Franklin D. Roosevelt “Good manners and soft words have brought many a difficult thing to pass”— Sir John Vanbrugh Content Learning ObjectivesLead-in5.1 Greeting and Addressing Etiquette5.2 Business Car Etiquette5.3 Dressing Etiquette5.4 Business Dinning Etiquette 5.5 Office Etiquette 5.6 Gift-Giving Etiquette 5.7 Negotiation Etiquette 5.8 Meeting Etiquette Learning ObjectivesKnow greeting and addressing etiquette, business card etiquette and business dressing etiquetteUnderstand office etiquette and meeting etiquetteLearn the business dining etiquette such as table manners, napkin etiquetteHave a general idea about gift-giving etiquette and negotiation etiquette Lead-inActivity One：Self-assessmentTest Your CQ (Courtesy Quotient)To find out if you’re on your best behavior, take this quiz to check your “CQ” or Courtesy Quotient. Activity One：Self-assessment1. You are in the office on the telephone, and another call comes in. You should:A. Ask the person if you can put him or her on hold while you answer the call. B. Let voice mail take it. C. Ask your boss to pick it up.D. Hang up the phone you are receiving immediately and answer the other call. B Activity One：Self-assessment2. You call a colleague and put your phone on speakerphone. Another co-worker is in the room. You should:A. Mention neither the speaker phone nor the other person in the room. B. Tell the person on the phone that you wish to use the speaker phone. Mention the other person in the room, and ask the person on the phone if this is okay. C. Tell the person on the phone that you are using the speaker phone, but don’t mention the other person in the room. D. Ignore your co-worker and continue your phone as usual because it’s common in office.B A