HND客户服务报告.docVIP

- . z. Creating a culture of customer care H1F0 34 Oute1--2 Agricultural Bank HYPERLINK I. Introduction HYPERLINK II. Internal and e*ternal customer needs HYPERLINK Internal customer HYPERLINK E*ternal customer HYPERLINK III. Customer relationship building HYPERLINK IV. Customer services training HYPERLINK VI. The key factors of after care HYPERLINK VII. Introduction and evaluation of customer care strategy HYPERLINK 1. Knowledge of the product and customer’s characteristics HYPERLINK 2. Co