李晓红-酒店英语综合教程（第二版）Unit 22 Dealing with Complaints.pptVIP

Unit 22 Dealing with Complaints Comprehensive Hotel EnglishUnit 22Dealing with ComplaintsCOMPLAINS Basic Information about Taking the Bill ReadingListeningRelated WordsSentence PatternsSpeakingUnit 22Dealing with Complaints Unit 22The staff in a restaurant is bound to receive complaints, some of which are well justified and constructive while others are just results of particular and difficult personalities. No matter how the guests behave, the staff should always try to be nice to them. What’s more, settling complaints properly is a way to have repeat customers. Otherwise, they will not