酒店管理培训课件.pptVIP

工作中也许在以下的课程中你会找到答案识？ 主管领班的责任: Service微笑服S ---smileE ---eye眼光准备为R ---readyV ---view看作是邀请客I ---invite邀请客 创造出C---create出色，E ---excellent满意+惊喜” Good morning/ good afternoon/ good evening, Sir/madamMay I help you, Sir/Madam? Let me check for you, Sir/Madam.先生/夫人，我来给您检查一下 Excuse me, Sir/Madam, could you pleasehere?sign I shall contact the ... Department to check（某某）部门专门负责这类事，我帮您跟他们联系一下好吗？ Thank you very much, Sir/Madam. 先生（小姐），非常感谢您给我们带来生意！ May I help you?我能帮助您吗？Let me help you with your ... , Sir/Madam.（某）先生（小姐），让我帮您拿（扛）（提）…好吗? Sorry, could you please speak more SLOWLY, Sir/Madam?Sorry, c