新视野英语教程教案book1Unit9B.docxVIP

Mystery Customers Are Everywhere Ⅰ Objective ?Understanding the Text: Mystery Customers Are Everywhere ?Writing Christmas and birthday cards Time Arrangement About two periods of class will be used for the analysis and discussion of the passage itself. Ⅲ Related Information Ⅲ Related Information A mystery customer is one of thousands of workers that companies hire to act as regular customers in order to measure customer service, cleanliness, and whether a store is selling a product that meets a company’s standards. Mystery Customers can be found, or rather, not found, everywhere from restauran