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bcManaging UpwardDecember 1998Copyright? 1998 Bain Company, Inc. Jacintha Peeris Author:Contributor:Dianna Magnani 1*第一页,共二十二页。
AgendaUnderstanding the CTL’s RoleKey Success FactorsTaking a Proactive ApproachKey Takeaways2*第二页,共二十二页。
CTL vs. VP Role The CTL’s job is to run the case on a day-to-day basis. The VP’s job is to guide the overall relationship with the client and to step in at critical times to ensure the client’s success. Top of analytic pyramidOverall answer/implications; assigning workDay-to-day client issuesDay-to-day PDTop of client pyramidOverall answer/implicationsOverall
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