会餐英语分析和总结.docxVIP

服务员：Welcome to our restaurant.What can I do for you?欢迎光临本酒店， 有什么需要我帮助？ 顾客 : Give me the menu please.请把菜单给我 I would like a pizza and a cup of coffee.我要一份披萨和一杯咖啡 服务员: OK,wait a moment please.好的，稍等一会(30 minutes later 30 分钟后) 顾客 : How about my meal,I have waited for half an hour,can you rush the cooker?I have lots of work to do.我的饭怎么样了，我已经等了半个小时了，你能催下厨师吗，我还有很多工作要做 服务员:Sorry,your meal will be prepared soon.抱歉，饭马上就好了(sevaral minutes later 几分钟后) 顾客 ：where is my meal?I think I have to talk with your boss on this matter. 我的饭呢?我想我不得不和你老板谈谈了。 老板 ：Im sorry to hear that you have waited for a long time.很抱歉让你等了这么久 顾客 : I have lots of works to do,I must back to the company in ten minutes,and I havent my lunch until now.我还有很多工作，10 分钟后我必须回公司了，可我到现在还没吃饭 老板 ：our restaurant will undertake the responsibility,well pay for your meal and give you a chance to be our VIP.我们的饭店会承担责任，我们会付你的饭钱，并给你一次机会成为会员。 顾客 ：thank you.but I have waste so much time in your restaurant,thats the problem.谢谢，但是我在这浪费了太多的时间，这才是问题所在。 老板：I understand,dont angry,customers are our god.How about like this, you decide what should I do to solve the problem.我明白，别生气，顾客是我们的上帝，这样行不，你来决定我们怎么解决这个问题 顾 客 ：you are so friendly,boss,Im pleasure with your kindness ,Ill come again,thank you for your understanding.老板你太好了，对于你的热心我很高兴， 我还会来的，谢谢你的理解 服务员：Im sorry for my dereliction of duty.我对于我的失职表示歉意 顾客： it doeant matter,it just because that I am anxious today.I have to leave,see you.没关系了，只是因为我今天太着急了，我得走了，再见 老板服务员：we are expecting your coming.期待你的光临