绩效管理咨询方法论.pptVIP

Performance ManagementA Guide to ConsultingJune 2000第一页，共四十一页。 Discussion ObjectivesProvide an overview of current thinking and trendsDiscuss what PM consulting is all aboutReview “what works and what doesn’t”Share Best Practices researchReview some of the basic planning and project steps 第二页，共四十一页。 Group DiscussionAnswer the following questions:1. What is performance management? Why do companies have this process?2. Why doesn’t it work so well? What makes it so difficult? 第三页，共四十一页。 Performance ManagementTranslates business vision and strategy in an actionable way by cascading goals throughout the organizationMeasures both what is done and how it is doneAligns Department goals with strategic business objectivesAligns individuals with the broader organizational/ team contextEnsures the closest “line of sight” possibleSource: Watson Wyatt Best Practices in Performance Management第四页，共四十一页。 Performance Consulting1. Total OrganizationCascading and AlignmentStakeholder Metrics2. Employee Review ProcessEngagement and AccountabilityGrowth and AchievementsTwo dimensions:第五页，共四十一页。 Performance ConsultingTotal Organization PerformanceCascading and AlignmentStakeholder Metrics第六页，共四十一页。 The Key Questions of Business PlanningWhy does the company exist?Where is it going?Size ? SalesMarkets ? LocationsProducts ? Competitive ChallengesSBU LinkagesHow will it get done?Values and Operating Principles Technology ? ResourcesWhat must the company be very good at doing?How will progress and success be measured?Expectations of StakeholdersCompany PerformanceMissionVision of FutureStrategicOrganizational GoalsCore OrganizationalCapabilitiesBalanced Scorecard第七页，共四十一页。 Business Plans are Developed by the Business UnitsResource RequirementsIndustryLatin AmericaAsia(Europe)Objectives ofthe business unitObjectives ofthe regionBottom-up-approach:Derivation of segment and corporate strategic plans and operating objectives from business unitgoals.Top-down-approach:Derivat