乘客值机服务—情景对话.pptx

Passenger Check-in Service乘客值机服务Passenger Check-in Servic—Scenario Dialogue乘客值机服务—情景对话 S: Good morning, How can I help you, Sir.P: Hi, Id like to check in for Flight to New York .S: May I have your passport, please?P: Here you are.S: Thank you. Flight to New York, economy class… well, Mr. Yang, do you have any seat preference?P: An aisle seat would be the best. Thank you.S: Would you like to sit in the front of the plane or at the back of it?Situation?1A?passenger?of Air China??Airlines?and?is going through check-in?procedure.（P: Passenger S: Check-in?staff ） P: The front is better for me. I couldnt stand big noise of the wing.S: OK, Ive reserved the seat 8D in economy class for you, is that OK?P: Certainly, pretty good! Thank you. S: Do you have any luggage?P: Yes. This is my carry-on luggage and Ill check in this luggage.S: Please put your luggage on the conveyor belt.P: I hope it is not overweight. S: I am sorry. Its 5 kilos overweight the Free baggage allowance, which will be charge for excess luggage fee.P: How much should I pay?G: 50 yuan. And you can pay it here.P: OK. Here you are.S: Here is your luggage labels. Please fasten them on your luggage. And here is your passport and boarding pass.The boarding gate is Gate XX. We expect to boarding at 1:00 p.m. Now you could proceed to the security check and then go to the departure hall ready for boarding. Have a nice trip.P: Thank you. You just save me a lot of trouble. S：早上好， 请问有什么能帮您的么？ Y：你好，我想办理前往纽约的航班的值机手续。 S：我能看下您的护照么？ Y：当然。S：谢谢, 飞往纽约的航班，经济舱。请问您想选择什么样的座位？ Y：能选过道的位子最好了，谢谢。情景1：一位中国国际航空公司的乘客正在办理登机手续。 （P：国航乘客 S：值机工作人员） S：你希望坐在飞机的前侧还是后侧呢？ Y：前侧，我无法忍受机翼发出的噪音。S：好的，我帮您预订了8D号座位，可以么？ Y：当然，非常好，谢谢S：您有行李需要托运么？Y：是的，这是我的随身行李，我要托运这一件行李。S：请将他们放在传送带上。Y：我希望他们没超重。S：抱歉，他们超出限额5公斤，您需要付超重费。 Y：我应该付多少钱？L：50元，您可以在这里付款。Y：好的，给您。 L：这是您的行李牌，请将他们固定到您的行李上，这是您的登机牌与护照。您在XX号登机口登机，登机实践在下午1点，您现在可以继续去安检，随后便可以前往候机厅等候登机了。Y：谢谢，您真是帮了大忙了。 1. Flight to New York, economy class…Do you have any seat preference？ 飞往纽约的航班，经济舱。请问您对座位有什么偏