非正常旅客服务—情景对话.pptx

Irregular?Passengers?Service非正常旅客服务Irregular?Passengers?Service—Scenario Dialogue 非正常旅客服务—情景对话 Setting: A passenger has lost his boarding pass. He was wondering if he can use his passport to board. Irregular passenger service—Sample dialogue A 非常规旅客服务—情景对话 A情景：一名乘客遗失了他的登机牌。他询问是否可以用护照登机。 S: Good morning, sir. May I have your boarding pass, please?P: I’m afraid I have lost my boarding pass. Can I board the plane by my passport?S: Sorry, sir. You can not use your passport for boarding. You can’t board the plane without your boarding pass.P: Well, what should I do now?S: Did you check your baggage carefully? Where did you put your boarding pass after check in? P: I have checked everywhere again and again but still could not find it. Can I have a new one?Irregular passenger service—Sample dialogue A S: Yes, sir. We can reissue you a new one. Please show me your passport. We can help you confirm your check-in record in our computer system. P: OK, here you are. S: Could you tell me your flight number? P: It’s flight CA213 to Shanghai. S: Yes, Mr. Black. I’ve got your record, your seat number is 23A. Please wait a moment at the boarding gate. You will board the plane after the other passengers.P: Thanks a lot. It’s considerate of you.Irregular passenger service—Sample dialogue A 地勤：早上好，先生。可以看一下您的登机牌吗？乘客：我怕是弄丢了我的登机牌。我可以用护照登机吗？地勤：抱歉，先生，您不能用护照登机。没有登机牌是无法登机的。乘客：那我现在该怎么办呢？地勤：您有仔细检查过行李吗？您办理完登机手续后把登机牌放在哪里呢？乘客：我已经到处找了，一遍又一遍，但是还是找不到。能给个新的吗？地勤：是的，先生，我们可以重新给您发放一张。请出示一下您的护照。我们可以帮您在我们的电脑系统里确认您的值机记录。乘客：好的，给你。地勤：能告诉我一下您的航班号吗？乘客：是飞往上海的CA213。地勤：是的，布莱克先生，我已经查到了您的记录，您的座位号是23A。请在登机口稍候一下，您将在其他旅客后面登机。乘客：非常感谢，你真是太周到了。非常规旅客服务—情景对话 A Words and phrases单词和词组boarding pass 登机牌passport 护照check in 值机reissue 重新发放confirm 确认computer system 电脑系统seat number 座位号boarding gate 登机口 1. You can’t board the plane without your boarding pass.2. We can help you confirm your check-in record in our computer system. 3. I’ve got your record, your seat number is 23A. 4. You will board the plane after the other