解决问题的流程－8条戒律.pptVIP

计划Planning 确保正式的措施在体系层面上展开Objective is to ensure that formal actions are taken in a systematic fashion 精心组织和可追溯的计划是必须的。推荐使用甘特图A structured and trackable plan, using a formal tool such as a Gantt chart is recommended 一般过程General Process 把任务分解成可执行的若干步Break tasks into achievable steps. 分配任务Assign task responsibilities. 设置里程碑Set up time frame and milestones. 建立跟踪过程的文件Create a document for tracking the progress of the implementation 对至关重要的额外信息要评估Additional consideration for inclusion in the plan are strategies for communicating and gaining commitment, contingency plans, and measures to evaluate the effects 实施计划Step 3: Contain Problem - The Implementation Plan * 第三十一页，共六十九页。 甘特图 Gantt Chart 实施计划Step 3: Contain Problem - The Implementation Plan * 第三十二页，共六十九页。 团队活动Step 3: Contain Problem - Team Activity 目标Goals 选择遏制措施 Select the containment action(s) to be taken 提出必要的计划 Develop any necessary plans 实施遏制措施 Implement the action(s) 验证遏制措施已经被实施并评估有效性 Verify the containment actions are in place and effective * 第三十三页，共六十九页。 检查表Step 3: Contain Problem - Checklist 潜在的遏制措施是否被识别 Have potential containment actions been identified? 遏制措施是否被执行 Have containment actions been implemented? 遏制措施是否能保护客户免于此中问题 Are the containment actions effective at protecting the customer from defects? 遏制措施是否被评估 Have containment actions been verified? 我们是否找到合适的人员处理下一步工作 Do we have the right team members to proceed to the next step? Are we on target? * 第三十四页，共六十九页。 8D Process Step 4 ACT DO PLAN CHECK 4 定义/验证根本原因 define Verify Root Causes Containment Problem Describe/ Define Problem Team Set-up 8D * 第三十五页，共六十九页。 目的Step 4: defineand Verify Root Causes - Objectives 识别引起问题的可能原因 Identify the probable causes of the problem 选择根本原因 Select the root cause 识别和澄清潜在的纠正措施 Identify and clarify potential corrective actions * 第三十六页，共六十九页。 1. 识别可能的原因Identify Probable Causes 评估客户的要求Review customer requirements 使用脑筋风暴法来发现可能的原因Brainstorm and organize possible causes 使用因果图(e.g., cause and effect diagram) 试图把原因分