DB37∕T 3157-2018 劳动人事争议协商调解服务指南.docxVIP

ICS?03.040 A16 DB37 山 东 省 地 方 标 准 DB?37/T?3157—2018 劳动人事争议协商调解服务指南 2018?-?03?-?12?发布 2018?-?04?-?12?实施 山东省质量技术监督局 发?布 DB37/T?3157—2018 目 次 前言? ................................................................................? II 1 范围? ..............................................................................? 1 2 规范性引用文件? ....................................................................? 1 3 术语和定义? ........................................................................? 1 4 基本要求? ..........................................................................? 2 4.1? 机构? .......................................................................... ? 2 4.2? 人员? .......................................................................... ? 2 4.3? 工作场所? ...................................................................... ? 3 4.4? 标志标识? ...................................................................... ? 4 4.5? 制度? .......................................................................... ? 4 4.6? 信息化? ........................................................................ ? 5 5 协商? ..............................................................................? 5 6 调解服务? ..........................................................................? 5 6.1? 申请调解? ...................................................................... ? 5 6.2? 受理调解申请? .................................................................. ? 5 6.3? 开展调解? ...................................................................... ? 5 6.4? 统计分析和报告? ................................................................ ? 6 7 服务评价与改进? ....................................................................? 6 7.1 服务评价? ......................................................................? 6 7.2 服务改进? ......................................................................? 7 附录? A （资料性附录） 标志标识设置样式? ...