高中英语教学：4- a letter of apology.docx

应用文写作系列（四） A letter of apology 一、题型特点 道歉信写作思路： APOLOGY: SORRY for the mistake表示歉意 WHAT: WHAT caused you to make the mistake?什么原因导致犯错 HOW: HOW will you make up for the mistake? 如何弥补错误？ 道歉信写作要点： 1. 三步走：第一步，表达歉意；第二步，说明具体原因，最好能够提出补救方案；第 三步，再次致歉，求得对方原谅。 2. 情感真挚：道歉信的语言要真挚，理由要真实可信。 3. 补救方案很重要：在解释完原因后，最好能提出一个补偿或者补救的方案，这样才 显示出歉意。 二、范例 Dear Sir/Madam, As the owner of the shop “Beauty the Beast”, I do apologize for having sent you the blouses with wrong color and size. It’s a pity that a shop assistant made the mistake due to her carelessness. Gripped by guilt, I strongly hope a chance would be