酒店前台接待员工作岗位描述(中英文).pdfVIP

_ 酒店前台接待员工作岗位描述 JOB TITLE: Guest Service Agent-Reception 精品文档放心下载 职位： 前台接待员 AREA/DEPARTMENT: Rooms Division/Front Office 精品文档放心下载 部门： 房务部/前厅部 JOB LEVEL: 9 级别 9 HOTEL BAND: I - V 酒店级别 5 REPORTS TO: Guest Service Supervisor – Reception/Front Office Manager 汇报给： 前台主管/前厅部经理经理 POSITIONS SUPERVISED: Nil 监管下属: 无 JOB SCOPE: Under the general direction of the Front Office Manager or his / her delegate and within the 感 谢阅读 limits of established InterContinental Hotels Group 精品文档放心下载 brand and local policies and procedures, responsible 精品文档放心下载 for all activities relevant to the Front Desk such as the 精品文档放心下载 reception, check in / out, rooming of all Hotel guests,谢谢阅读 _ foreign exchange and assisting them with inquiries.精品文档放心下载 Promotes the desired work culture around the five core 感谢阅读 values of Trust, Integrity, Respect, One Team and 精品文档放心下载 Service of the InterContinental Hotels Group and the 感谢阅读 brand ethos. 工作范围： 服从前厅部经理戒授权主管的全面指示，执行和遵谢谢阅读 循洲际酒店集团和当地酒店的政策和程序，负责前台的相 关工作，协助客人入住，退房，陪同客人到房间以及协助 其他相关的要求。収扬企业工作文化的 5 个重要价值，信精品文档放心下载 任，诚